• Go to dashboard.remidio.com
• Log in with your admin email ID. If you do not have an admin account, contact us.
• Click on ‘Users’ on the left panel.
• Find the ‘Edit’ button to the right of the suspended account.
• Click on ‘Unblock’.
• Restart the AIM app and log in again.
• Go to dashboard.remidio.com and login with your ID.
• Click on ‘Resend verification link’
• You will receive an email from support@remidio.com. Click on the link and log in with your Remidio ID.
• Now restart the AIM app and log in again.
• Go to dashboard.remidio.com and enter your registered email ID.
• Click on ‘Forgot password’. Then click on ‘Send link’.
• On the AIM device, open the Mail app and open the latest mail from support@remidio.com.
• Remove the back cover of the Bluetooth trigger. Remove the battery.
• Replace the battery and try connecting.
• If the issue persists, contact us.
• Make sure that the iPhone has a fast and reliable internet connection.
• In the AIM app settings, turn on Cloud Sync.
• From the patient library, click on the cloud icon shown in the image below.
• If syncing still doesn’t work, restart the app and repeat the above steps. Contact us if the issue persists.
• Visit the Apple support page for help on this topic.