Microscope Recording Device MRD

Frequently Asked Questions

How do I transfer videos from the MRD device to my computer?

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• To transfer videos to your computer, you first need to make sure that MRD is paired with the computer.

• If the desktop app is connected to the MRD device, all your videos will be automatically transferred to your computer.

To know more about this topic, watch this video.  

How do I unblock a suspended account?

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• Make sure that your computer is paired with MRD.

• Go to mrd.remidio.com

•Log in with your admin email ID.  If you do not have an admin account, contact us.

• Click on ‘Service’ on the left panel.

• Find the ‘Edit’ button to the right of the suspended account. 

• Click on ‘Unblock’.

• Restart the MRD app and login again.

I am unable to connect to Apple TV. How do I fix this?

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• Visit the Apple support page for help on this topic.

Resend verification email

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• Go to mrd.remidio.com on your browser and enter your registered email ID.

• Click on ‘Resend verification link’.

• Open the latest email from support@remidio.com. Click on the provided link and log in with your Remidio ID.

• Now restart the MRD app, and pair your computer with MRD. Login again.

How to recover/Reset MRD application password

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• Go to mrd.remidio.com and enter your registered email ID.

• Click on ‘Forgot password’ on the resulting screen. Click on ‘Send link’.

OR

• Open the MRD desktop app. Enter your ID and click on ‘Forgot password’.


• On the MRD device, open the latest email, from support@remidio.com.

• Click on the password reset link and proceed to reset your password.

•Now restart the MRD app and log in again.

iPhone storage full

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• Transfer all your recorded videos to a computer.

• There are many ways to free up space on your iPhone. Watch this video to know more.

Couldn’t  find a help? Please let us know

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